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        TEL:0086-757-23385333  

        FAX:0086-757-23375366

        Hotline:0757-23365130

        E-mail:sales@hjjj.com.cn

        Website:www.hjjj.com.cn

        Service promise

        After-sales service promise of GuangDong LongJiang HongJi Seating Co., Ltd


        GuangDong LongJiang HongJi Seating Co., Ltd service promise in 2009:
        (Suitable for products purchasing dated from January 1, 2008)


        Dear customers: hello!


        Thank you for choosing HongJi products and services! In order to ensure that you get high quality service from HongJi, prevent from your worries, HongJi Co., Ltd (hereinafter referred to as "HongJi") makes the following your service commitment to HongJi series products (hereinafter referred to as "products"):

        (a) Quality commitment of HongJi products

        As you are a valued user, HongJi honours to the following scope and offer the following services, as follows:
        1, main components warranty for free for 5 years
          The scope: iron pieces/wood pieces / / chair feet/back/chassis/open welding disconnect.(Only for parts)
        2, main components of plastic/fabric warranty for free for 3 years
          Scope: plastic parts, panel, seat plate, back plate, sponges, Handrail, cloth etc with broken ,open fractures, and lift. Collect (only for parts).
        3, auxiliary (small volume, light weight) of components, warranty for free replacement for half a year.

        After purchasing, if any of the following reasons causes the quality problems, HongJi will not provide above commitment, but you can paid the service.
        1. Not the promised products by HongJi.
        2. Abnormal conditions of use causes the quality problem.
        3.the products overpass time limit of being promised.
        4.the products without brand of factory,address, date of production and warranty card.
        5.the quality problems are identified that doesn’t belong to the quality of the product itself, or caused by accidents.


        (2) Standards service commitment HongJi

        As you are a valued user, HongJi will offer you standard service as follows:
        1. response by call within 3 hours
        During product warranty. if appearing with quality problems which belongs to the guarantee scope of HongJi, you call HongJi service hotline, HongJi will confirm you the maintenance and other matters within three hours.
        2.handle with the quality problems within 72 hours. Rules are as follows:
        Durin product warranty. if appearing with quality problems which belongs to the guarantee scope of HongJi, after confirmation with our service department, HongJi promises solving the quality problems within 72 hours for GuangDong customers. Domestic customers except GuangDong,we promises 48 hours after removing the time of traffic. Foreign pending.
        3.Not the commitment products or overpassing the commitment time limit,we would provide services rendered (appropriate fee).
        4.In order to ensure your satisfaction,after solving the quality problems, you can sign in customer satisfaction investigation for maintaining, HongJi will seriously examine and verify your satisfaction, the data will help to improve our service quality.

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        ADD:Daba Industral Park, longjiang Town, Shunde District, Foshan City, Guangdong Province, China.  Power by : 300.cn